Elisabeth N.

They sent a laptop charger that had a crack
In the casing (from overheating) and the cable had a cut with wires exposed and fraying. We asked for a replacement. At first he said yes and implied he'd send one on (date). We waited for it to arrive but never did, so we asked for a tracking number. Then he changes his story and says there is nothing wrong with using it like that, that it is normal for a charger to be like this. We continued pressing and he was very rude and arrogant. Making excuses why he couldn't talk etc. Finally he agreed to send after we sent this one back, so we'd be without a charger until he received this one and then sent one back. Finally he agreed to send it with proof we sent our current one back, which we provided. We received the replacement one today and now I know why he refused to send it without sending ours back. Out of arrogance he's sent the worst charger you could imagine. It's like he dragged it behind his car on the road, how anyone could think it was acceptable to sell such a product is beyond me. It's filthy, unbelievably scratched, the wires are loose and pulling out from the charger point. The computer is required to have a 45w charger. He sent a 60w. Clearly not a mistake a "computer guru" would make, purely done with the intention to destroy the battery and computer. He should not be allowed to operate under Australia's consumer protection law, poor products, faulty products, suspicious warranty. It won't be long before his products cause a house fire or electrical burn.