Purchased a laptop from this company. The initial computer we ordered after waiting sometime we were informed they could not now supply but sent us a similar one. On receiving the laptop the keyboard had the letter N key blank with no letter printed on it. On contacting the company they replied they do not normally replace keys. Just recently a low battery alert comes on every time the laptop is fired up. We have only had the laptop 9 months. No the company does not cover "consumables". So never again will we deal with this company and will share the negative review far and wide.