Dynie S.

What are you thinking? Gauging our guest with a 10% service fee? It's extortion. It violates our privacy and our ability to do business as we have been for 10 years.
HomeAway used to be a customer service oriented company. Now it's all about you guys and increasing your bottom line. Well guess what your greedy and sneaky tactics are costing your once loyal customers bookings and our bottom line is dwindling because of your greed.
Seriously, you add a 10% service fee to ours guests and we have no say in it?
I have been a Platinum subscriber for a while and I signed up as Platinum so I would maintain my position and get 12 months of the featured listing. Not only have I not received either in the last year, you have done nothing to fix it after numerous calls. I have dropped from a number 7 in the search to number 55. My inquiries are off by 70% as are my bookings. I pay over $2000 per year with my two vacation rental properties. And now you want to f... With my future booking by steering my dwindling potential guests by surprising them with your new "service fee". And by the way a fee we weren't even notified about. To the surprise of two of my guests who I have since lost because we did not know about your surprise fees. It makes us look like fools to our guests.
They are fed up and will go elsewhere to do there bookings.
In addition when I called HomeAway to ask about this non-optional fee to my guests, I was threatened by the Customer service agent that if I collected the rentals fees directly from my guests instead of going through HomeAway payments my listing would be put at the bottom of the list. Total extortion.
All of us came to VRBO/HomeAway to utilize it as a venue to run and promote our vacation rental properties. Now you are interfering with my ability to run my business by controlling my business by imposing your greedy fees. And you are trying to control my customers/guests.
I have lost two bookings and needed revenue due to your unprofessional actions business interference!
Class Action Suit... Bring it on!