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I will NEVER order ANYTHING from this company! I placed my order Saturday, they immediately took the payment, the order didn't get "shipped" until Tuesday (the day it was supposed to get delivered), I had to call this morning (Thursday) to find out where my order was! I was informed it was returned and refunded, because FedEx lost or damaged my package. No one contacted me to inform me! And you know I kinda need this order, I mean I'm on foot! I'm missing my son's first track meet tonight! UGHHHHHHHH! OH AND IT WILL TAKE 2 TO 4 BUSINESS DAYS TO REFUND ME MY MONEY! NEVER AGAIN!
Tip for consumers:
I AM LIVID!!!!! THEY DIDN'T HAVE ANY REMORSE OR EVEN TRY TO ADDRESS THE SITUATION/PROBLEM!!! THEY ONLY WANTED ME TO REPURCHASE WITH THEM!!!!
Products used:
I had to reorder my parts with a different company
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Hi Nikki L.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100181 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team