- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
After days of waiting for part, and seeking tracking movement of item, I was scheduled for a refund. Why? Supposedly, their delivery service failed. When I contacted customer service they assured me I could still get the part (with additional time) and they would use a different delivery service. Days later, no contact, I did get the refund, never saw a part.
So many great parts vendors out there who deliver parts, why waste your time with carparts.com?
Products used:
Never got what I ordered.
Paul hasn’t received any votes.
Paul hasn’t received any thanks yous.
Paul doesn’t have any fans yet.
Paul isn’t following anybody yet.
Empty.
Hi Paul H.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful for us to determine the areas that we need to work on and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100629 and please put it on the subject line of your email.
Thank you.
Anthony C.
Customer Advocate Team