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Do not buy from these guys. Customer service is horrible. They use the leave a message, we will call back when we feel like it approach. If you ask for your money back after weeks of delays, they cop an attitude like you're a deadbeat. If something you ordered is on backorder they will lie about it and say it is shipping out soon bs. I give zero stars.
Drew S.'s review of Night Vision Guys earned 4 Very Helpful votes
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I purchased a rifle scope on Dec. 28,2023 and today is Jan. 28,2024 and they have not delivered...
It was hard to get them on the phone to begin with, as far as the knowledge about the product,...
Hi Drew. Sorry you had such a bad experience. It would great if you provided some more details on what you purchased. Not sure if you used your real name but I could not find your case in our files.
I have to say that your description of our company and attitude is certainly not inline with our policy and goals. However, I do have to admit that as a growing company we do have some problems. Occasionally we cannot answer calls right away simply because we refuse to use offshore answering services like some other companies do. All our sales people are US based and are industry veterans with lots of experience with the products.
There two other issues which I know we experience from time to time. One is that as a retailer we are dependent on the manufacturers to supply their products in a timely fashion. Often times we end up relating bad news to customers and get blamed for them but we are only a messenger.
Similar situation happens with the RMA process. When customers request an RMA we go to the manufacturer to obtain one on their behalf and this often takes days due to the slowness in the manufacturer's process. Once the unit is returned, we again have to wait for the manufacturer to check the unit and give us OK to released the funds.
The above 2 problems are very common to this industry because many products are built per order.
Now to your situation in particular, I really hope you give us a chance to prove that you got a wrong impression of us. I personally would like to get more details of your case so we can conduct an internal review and train our people accordingly or modify our process if something fell through the cracks.