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It was hard to get them on the phone to begin with, as far as the knowledge about the product, it's only what they read on the instructions on the spot..., they asked me what scope I'm using to find out what type of mount to send me for my clip-on, I ended up with a mount way to small. From the moment that they charged my credit card, good luck getting in touch with them, I called 15 times a day, voicemails, emails. They finally answered to my email at 2 AM, and told me to contact Armasight directly to get the right mount, which I have already done at that point, and Armasight took care of the problem, replaced the mount for the right one, didn't even charged shipping. No more "Nightvisionguys" for me and any of my friends
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I purchased a rifle scope on Dec. 28,2023 and today is Jan. 28,2024 and they have not delivered...
Night Vision Guys have the best price around but that is it. Try getting them on the phone. Try...
Hi Paul. I am sorry you had such a bad experience. At the start of the year we did loose a couple people from our sales team and as a result our response time is slower than normal. However, you only sent us 1 single email in regards to the mount problem and received a response at 2 AM (less than 12 hours later) which only indicates how much harder the remaining staff is working to address customer service issues. Once again, it is absolutely not the expectation that your calls or emails should not be answered right away, but things are not as bad as you make it sound in the review. Your order was processed correctly, we were communicative and gave you correct suggestions. It simply took longer than it would have if we were fully staffed. I assure you we are working hard to find qualified and experienced people to augment our team and will be ready to provide the same 5 star service most of our customers are used to. I strongly encourage you and your friends to give us one more chance.