Dominique A.

It was the first time I travelled with EasyJet and will definitely be the last. I do a lot of travelling with budget airlines and am used not to expect too much. I was travelling with multiple airlines Lauda motion, WizzAir and Easy jet to get to and from my destination. All of them have different luggage specifications which makes complying with all of them quite a nightmare. I had to book extra hold luggage, but had to sacrifice weight as one airline would only allow 20 KG and the other 23. To cut a long story short I wrongly assumed that I was allowed to bring one piece of handluggage and a small bag that would fit under the front seat. I admit this was my mistake as I didn't read the booking properly. So when arriving at the boarding gate I was charged 60 Euros for a small bag with app 2 KG weight. My handluggage was well within limits and fitted with ample space in the gauge. The EasyJet personnel was professional, and I thought that explaining the circumstances Easy jet would be willing to at least partially refund this abusive charge.
Wrong, it seems that this policy is part of their business model. I don't expect a special treatment, but some leeway will make customers happy and give the company good publicity. In this case they where far from customer friendly, and I will no longer fly with them.

I am only writing this review to counterbalance the many negative comments. I have found KiWi a very reliable booking agent. I suppose some of the people here did indeed have some negative experiences, but some mishaps will always occur. My flight was delayed and so I missed the connecting flight to Palma de Majorca in Vienna. KiWi told me to stay at the airport while they would provide me with an alternative. Since I didn't want to sit it out I went to book another flight out with a different airline which I paid out of my own pocket. This was against the policy of KiWi, but I didn't want to stay in Vienna. So when I contacted them and explained they offered a refund for the value of the ticket.
It worked out well for them as well as me. No hotels, alternative bookings etc, but some companies would have denied any refund because I didn't follow their instructions. Very happy with the way they reacted and will recommend them explicitly.
By the way, I am travelling again this week.
There where some issues regarding luggage which where quickly sorted out. So it wasn't just a one time off thing.