Kiwi.com

I experienced severe service issues with your app, resulting in over €400 in extra expenses. Despite a delayed flight, your team's advice was unhelpful, with non-functional contact numbers and ignored requests for alternative assistance. The app falsely indicated my flight cancellation, causing further confusion. Misguided information and lack of timely responses exacerbated the situation, leading to significant financial loss and inconvenience.

I put KLM in the Google search field and didn´t pay attention and clicked KIWI. These days, Google doesn´t list the site one wishes to access but to sites that pay them. And it cost me dearly. I booked a KLM flight from Amsterdam to Vienna and soon thereafter discovered that it was 25% more expensive than if booked via KLM. I immediately contacted KIWI but they refused to cancel the reservation and refund me. So, be aware, they will rip you off.

I bought two tickets to Larnaca and the time of the flight changed overnight from 8:30 to 7:00. They didn't notify us so when we arrived to the check-in desk at 6:00 they had already closed. Another couple went through the same problem that day.Then the customer service promised us that they would compensate that horrible experience with a miserable 50€ voucher. I am still waiting to get any compensation or to hear from the customer service again. I have even deleted the data of my credit card, I no longer trust such an unreliable and manipulative company.

One day my flight disappeared from the manage my booking section of the airline, and got an email from Kiwi pretending that the airline had cancelled my flight whilst I could still see it in their own websites a d many other apps.
Following up with them with hundreds and hundreds of messages, and every time some random person offering meaningless apologies but giving me zero action back.
I kept asking them to put me on a different flight, I even searched through their own website and sent them screenshots of the available results but they repeated the same nonsense that the flight that I was asking for "doesn't exist".
Meanwhile, because I had searched through their websites, their marketing team kept sending me emails asking me to proceed with my search and finish the bookings, "shocking"!
This company is the absolute meaning of disgust, fraud, scams and whatever you want to call them. Stay away from it.
For them it's as easy as putting their hand in your pocket and picking up the cash, leaving you stranded in the middle of nowhere and walking away from you.

I booked my Bakit Air Malaysia flight ticket on kiwi.com.
Even though I canceled a month before departure due to personal reasons, I did not receive any refund.
Kiwi puts the blame on the airlines. They say there is nothing they can do because the airline cannot provide a refund. It's funny.
How can I not get a single penny refund even if I cancel a month in advance?
Doesn't that country have laws?

I regret using this website; it's a scam company. I booked a return ticket for my mother, who is over 80 years old. Unfortunately, she fell sick and was unable to travel on the departure date. I asked Kiwi if I could buy a new departure ticket and keep the return ticket, but I spent two days without any result. They said if I don't use the departure ticket, my return ticket will also be canceled. I advise against using this scam Kiwi.com.

Kiwi is the worst I bought a ticket they made a mistake I called 15 minutes after they told me there was nothing they can do about it the problem with this is when you call you do not talk to people in the us it's all in India and all they tell you is that they can't do anything. All reviews about kiwi are bad so I advise people not to use them I hope this review stays sometimes it's better to pay more and not go through the hassle they put you through at the end of the day they made there money.

It's impossible to return your tickets even more than 2 month before the flight! And you will never call them to resolve any problem

They cancel my booking number 493 927 148
And refuse to refund my money due their polises which no one knows about it, SCAM website, mytrip(.)com much better and safe

Horrendous experience: I booked a flight and authorized the charge for 889.94 sar, I immediately received news from my bank of a charge for 923.02 sar. I opened a dispute from their App, but they continue to claim that the extra cost was applied by my bank.
They seems not to be trustworthy at all!

I received an email saying that they would refund me. Unfortunately, I haven't received anything since then. I sent them several emails asking about the process of the refund. It has been 6 months now and no response.
(I lost $457.86 (flight ticket) by clicking cancellation by accident. I paid for luggage and insurance. Unfortunately, they are rip-off. Called them immediately after cancellation and they informed me that the total flight ticket is gone with $10.71 refund. It happened in less than 15 mins. I am sad and disappointed. I wanted to go to see my mother after 10 years struggling to make it happen. It took a while for me to collect the money for this trip. They took my money without any consideration. Very disappointed: (

No refund, no info, no service…
They are my travel agent and didn't tell me that the useless Air India Express and the Indian govt demand a visa for transit So I go to get my boarding pass and I can't board but get told I need to wait 2-3 days at Sharjah airport for a visa! So I go to Dubai and get ripped off by Emirates to get home sooner
Booking ref: 467 060 253

The relevant Information on the eticket is printed in very small size. Moreover there are several booking numbers on it. One of kiwi and others of the carrier. Easy to make mistakes when you these numbers for online check in which kiwi does not provide for all flights booked using kiwi. Intransparency about luggage costs. Everything that does not fit under seat will be charged with penalties at the Airports.

My association with Kiwi.com has been nothing short of a nightmare, and I feel compelled to expose the blatant dishonesty and contemptible practices that define this so-called travel service.

After years of using Kiwi.com without issue, the moment I requested a refund—amounting to a substantial 420 USD—I was met with a grotesque betrayal. Instead of honoring their commitment, these swindlers thought it appropriate to reimburse me a mere 277 USD. Their excuse? A feeble redirection, suggesting I take the matter up with my bank. This is not just incompetence; it's outright theft.

Let me be crystal clear: Kiwi.com is a den of cheaters and unfair operators. Their conduct is an affront to any semblance of business ethics. I wholeheartedly discourage anyone from using their services unless you enjoy being taken advantage of.

What adds insult to injury is their audacity in the face of criticism. Following my scathing review on December 15,2023, Kiwi.com had the gall to contact me, not to resolve the issue, but to beg for the removal of my review. Their attempt to silence me speaks volumes about their priorities – protecting their tarnished image rather than rectifying their own wrongs.

To those considering Kiwi.com, be warned: you're dealing with scammers who lack any semblance of integrity. Don't be fooled by their facade of professionalism. Kiwi.com is a disgrace to the travel industry, and I vehemently urge you to steer clear of these shameless charlatans.

Flight with connections was canceled
Did not receive money for 3 months
And Kiwi wants to receive 30% with excuse
Will never use his company service again

The worst company I have ever dealt with. Two days ago I tried to buy tickets and 960 dollars was withdrawn from me, but due to technical problems the tickets were not bought. And they refuse to refund me. There are simply no words

Kiwi.com refused to refund our flights after they were cancelled by the airline. They offered us a 10 Euro "refund" instead of the $2000 they owed us. This is illegal. It took several months but we finally got our full refund after issuing them with an alternative dispute resolution notice through the very helpful people at the Czech Trade Inspection Authority. Visit their website for contact details: www.coi.cz.

SCAM - Kiwi made us book a flight which doesnt exist. We almost had been stuck in a foreign country. When I called the hotline, they wanted us to pay for new ticket flights. We had to fly to a city 500km from our home and then pay again to commute.
Kiwi replied to our compensation claim more than 2months after. Their response was "your flight wasnt disrupted" and then they close our request. Ofc the flight wasnt disrupted it did not exist!

Don't expect any help from them if you have any trouble with your reservation.

These people are very fraudulent. They will get your money get your information and when you get to the airlines, you will not be able to get on the plane. I had to buy another ticket because I booked round-trip and I couldn't even get on the plane, so do not book with these people. These people are very fraud. I don't care how cheap the ticket is booked with the airline. The real people do not book with these so-called promote people do not do it because they will rip you off.

It's quite remarkable to read genuine reviews here, by contrast with Trustpilot which I believe is itself simply a marketing scam. There one notices 5-star ratings are invariably at the top of the reviews, and many of them sound like ChatGPT fakes.
I booked a flight from Italy to Great Britain through kiwi.com. The flight was cancelled due to technical difficulties so I missed the connecting flight from Paris. I was offered a replacement flight by the airline but this meant no onward travel until the following day. I called Kiwi customer service and they kept me on hold for a total of three hours and eventually told me to take the replacement flight and call them back at 22:30. This wasn't acceptable because I would have ended up in the identical situation 3 hours later with no idea about hotels or time of replacement flight from Paris to Great Britain the following day. In any case Kiwi told me because I hadn't bought a flight with guarantee I'd have to buy another ticket (from them!) for the second part of the journey.
From reading other reviews it's apparent even with a guarantee the same problem arises.
As well as keeping me on hold for a long time the customer service agents were obstructive and argumentative. They simply didn't listen properly and kept repeating the information I'd given in order to find a loophole to refuse to help.
No doubt what this company does is legal but all you get is a very slightly cheaper flight (however this is increased by hidden additional charges) with the probability that if something goes wrong you'll get no help from kiwi.com.

Horrible airlines Horrible travel agent. I couldn't upgrade to business class. Air asia charged me $450 extra for bags. Terrible service. Buy your tickets directly with a good preferred airline. Don't buy from kiwi or air asia. They will rip you off.

The airline canceled the flight due to weather, they even issued a letter stating the flight was canceled BUT kiwi.com would not refund me. They are dishonest and I would advise anyone reading this to book directly with the airline VS going through this company since they have zero ability to resolve any flight issues.

My flight got cancelled and I never get my money back.
This is the response from kiwi.
"Upon checking your reservation I can see that our designated team is already working on your refund request. Kindly allow us some time, once there is any update you will be notified to your registered email address. "
It's almost 3 months now no refund.
Don't use kiwi for any bookings.
Sam