I ordered the "Stoic Double Cloud Camp Bed" from Backcountry. It was listed as "self-inflating" it's not, but I figured I could live with that, the issue was it was damaged as you can see in the images. I contacted Backcountry through email several times and 3 times they responded they could not see my attached images, what? I create images for websites for a living. On the 3rd try, they said they could see the images of the damage and I needed to call them. They indicated they could "wave" the return fee in this case but I need to box the damaged mattress back up, and once they receive it, it could take 7-10 days to get my refund, now I have to get this thing deflated, boxed back up, drive to a FedEx and wait for a month for a refund. This will be my last order from Backcountry.com