POOR COSTUMER SERVICE!
I am so dissapointed with USPS. I had a mail that was said delivered on the same time I was at the location of the mailing address. I did not recieve anything it was said it was delivered. I went to the neighboring business they did not recieve any mail that was for us. My address is a business. We don't have a porch or a mailbox. Each time (very often) the mailman delivers our mail he hands it to us personally. But on that day considering I was there the whole day nothing is handed to me or even a sign he was there. I called my local post office at 2pm and told them about it, they said they'll call me back. At 3:30 I called back to make sure and check, they said they'll call me back at 4:30pm before they close. 6:00pm no callbacks. I called again at 1:30pm the next day asked about some updates and told them what happen again. They said they'll call me back and this time they promised. I waited, and I forgot it's past 5 but no callbacks still. I then called again the next day at 10am a little pissed of and all they have to tell me is "it's been delivered to the address and we can't help u any further" WT*? So i went and filed an insurance claim because it was $100 insured and I also filed a complaint. I still got denied on the claim for the reason that is already delivered. Why can't they understand that I DID NOT RECIEVE ANYTHING!
Dear Dophne,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(Invoice ID), we will deal with it for you.
Best Regards
Rosegal Customer Service