Dana C.

You cannot trust anything you see or read on the websites run by Homeaway! They are not in the business of quality control or information integrity, just a middleman collecting fees and placing all accountability as far away from their website platform as possible. I was double charged for a single booking even though the first was rejected in their system and they stated as much to my bank but obvious they just issue a authorization for everything regardless. Then I was contacted by the owner stating the property was not available meaning a double charge and no place to stay! Zero system accountability. I had to go to great lengths to get everything reversed and have Homeaway take responsibility for their lousy platform and zero accountability business model. Not worth the headache. Another case of Internet commerce pirates laughing all the way to the bank while the people doing doing the heavy lifting get screwed.