Craig H.

I attempted to make a purchase for which I had 3 declined attempts and then one successful attempt after I used paypal instead of the CC chouce on Banggoods site. After they declined the transaction they passed the transaction to the CC company anyway. I now have over $400 of charges for $100 worth of order. I tried to call, tried to chat and was told please let us investigate and we will get back. They didn't. When I made my second attempt to chat this is what happened (below). There is missing conversation of the original question posed in the chat start screen but I think you will get the idea. I should have known better and I definitely should not have tried the transaction again after the first failure and I am understanding that things happen but with the response below... they don't care about anything but your money and you leaving them alone.

Please wait for a site operator to respond.
You are now chatting with 'Cici'
Cici: Thank you for contacting customer service. How may I assist you today?
Craig: Date/Time Description Amount 2/5/2016 1:29:46 PM Paypal *Banggood *******733, Ca ******* Category: Department Stores $112.03 2/5/2016 7:39:21 AM Banggood.Com London, Gb ******* Category: Miscellaneous and Specialty Retail Stores $112.03 2/5/2016 7:37:09 AM Banggood.Com London, Gb ******* Category: Miscellaneous and Specialty Retail Stores $112.03 2/5/2016 7:33:02 AM Banggood.Com London, Gb ******* Category: Miscellaneous and Specialty Retail Stores $105.36
Cici: Ok, I am checking for you now, could you wait for a moment?
Craig: Yes. Thank You.
Cici: Is there anything else I can assist you with?
Craig: Just this.
Cici: We just checked your transaction is unsuccessful, which means we don? T receive your payment. Please try with other payments.
Craig: The issue is that you still let the transaction go through and my bank will be paying you over $300 for no product sent.
Cici: Please try to pay again
Craig: It will clear tonight and you will get the money but you won't be shipping me anything.
Cici: Is there anything else I can assist you with?
Craig: Why would I pay again when I will pay you 4 times for something you are only going to send once?
Cici: If you have any additional questions, please feel free to contact us again. Goodbye and have a great day:)
Chat session has been terminated by the site operator.