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I'm December 23rd 2018 I wrote a review on this company titled avoid. Since then I have had multiple contact with someone named Tracy from the company. After many back-and-forth emails Tracy informed me that they would send me a refund for the cost of my item and don't bother sending back the item as it was a customized watch and they had no use for it.
I'm happy to say that my refund was deposited into my bank yesterday January 5th 2019.
It appears let this company does have a soul after all and then in regards to ordering from them be very explicit on what it is you want and what it is they're giving you.
Thank you Tracy from Soufeel for doing the right thing.
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I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.