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Reservations were made for a hotel that did not have any rooms available. Cancelled in the correct timeline and still have not received a refund 4 days later. Have been calling and emailing nonstop and keep getting the run around. People on the phone say they can't help and every email just gets a response that we received your request, reply with any comments. TOTAL SCAM COMPANY! We contacted AMEX to file a dispute and have been refunded what they were trying to steal!
Tip for consumers:
That they are not reputable. It appears that you are going straight to the hotels website instead of searching like other travel websites. It is very deceptive.
Products used:
Nothing, we reserved a room at a hotel that did not have any to sell. They sold us something that was not available to them.
Christine B.'s review of BookOnline earned a Very Helpful vote
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