Christina D.

I ordered 2 dresses, a romper and a pair of sandals. All of the clothing was made of a very thin material and everything is see through! The clothing I ordered was damaged (the seams were coming undone and the clothing was not wearable) so I contacted Venus through their chat and was promised an exchange or refund at no cost to me. I received no follow up, no email, no snail mail letter let alone new garment or a refund! I contacted the company through their chat again and was promised at least an email by the next day. 3 days later, nothing! Sent an email ( i wanted my correspondence documented) and only received the automated email saying I'd get a response in 24 hours. NOPE! Nothing.

Finally called customer service and was told that I had to ship all the damaged garments back, at my own expense, where they would review the garments and if they felt the garments were damaged, they would issue a refund. The woman on the phone was rude and couldn't keep her story straight. Why do I have to pay for additional shipping when they sent damaged garments? I read other reviews that said people had all kinds of things deducted from their returns to the point where a $30 credit ended up actually being $2. I opted to fix the items myself instead of wasting any more of my life with such terrible customer service! Beware!