Chelsea S.

I've been following Spool72 since 2014 but just made my first purchase. I ordered multiple items with one of the items not being shipped for almost 3 weeks after I'd been told it was on the way a few weeks prior. I don't mind delays and understand they can happen but it would be nice to have some communication before I have to reach out for a 2nd time. Once I got the final item and did not like it I ran over to the post office since they have a 30 day return policy which I wanted to respect. I received an email later letting me know I'd be getting 10% deducted from my gift card because the items weren't sent back satisfactory. I understand they were not perfect because it's hard to ship things back in original packaging but they were taped completely and not worn with tags on. I've never had another company reprimand me and especially after such poor customer service. I just want to warn people before they make a purchase here. Ultimately you can find better quality and customer service with similar places like Lulus or Vici so I would recommend going there before buying from Spool72.