Amanda C.

I want to be frank about my experience as a customer and how I felt I was treated. First off, upon receiving this item on Nov22 I was thrilled. Over all the product is nice. Upon receiving it I also noticed a unpleasant smell but made no mention of it because I planned to wash it myself. When my husband came home that night he said it was a bit big. I am usually a size M, but contacted the shop to request an exchange. Tara agreed, and I asked her about returning in the same "packaging" as what it came in. She said to pack it with protection and send it off. So I did just that. It's been a week now, and apparently the shop received my order back on Nov 26. But never mentioned it because of being a small family business which I didn't know. Had I known I would not have felt a little neglected when Tara basically told me that they WOULD ship my product next week because they were handling other orders during Black Friday. I messaged back a little discouraged making the point that I bought and paid for my product before her new order, hoping that, that would help me get it sooner before my trip. Instead, she came back with accusations of me smoking, stating that because of the "smell" and lack of tags I will not get an exchange but I will be fined a restocking fee even though she made it clear that it will need to be donated because of those two reasons. And basically to never "shop" from there store ever again. Needless to say I was shocked at first, trying to understand what just happened. It takes nothing to retag something. And the smell again was not from me, as I never took it anywhere because I only had product for a short few days, and returned immediately. Besides I never smoked in my life, so the smell again, was not from my home, but from when I first got it. I explain this clearly, and still got fined, refunded partially, and ignored. It took money to ship that item back for exchange, the least this company could have done was be more nicer, and understanding. If they didn't want me as a customer they could have not fined me, especially after refusing to give me back my paid for item. I am really appalled at the lack of care for customer service this "small business" has. I am a business owner myself and could never see myself treating someone like that.