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charlie v.

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1 Review by charlie

Vestiaire Collective Americas Inc.

  • Vestiaire Collective Americas Inc.

“Vestiaire Collective - the company with no answers”
3/19/24

If I could give a no star review then I would…

An horrific customer experience.

In the week that I have started to sell on the Vestiaire platform I have been accused of flaunting Vestiaire chat rules (that are unsubstantiated), then punished by being not allowed to communicate with potential buyers (with no commutation from Vestiaire to explain), then lied to by the service team about sorting my situation, then told that I'm not allowed to escalate my complaint!

I have never complained before but then I've never come across Vestiaire Collective before….

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Thumbnail of user rachaelc12
Vestiaire C. – Vestiaire Collective Americas Inc. Rep

Dear Charlie,

We regret that you have been banned from chat.

Do not hesitate to share with us the reference ID of your account for identification purposes.

Best regards,

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