Diana R.

I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm on a trip. There was no response from their support for days so I've shipped the bag. I was doing this before and it was fine. When manager got in touch with me he confirmed that it's ok.

Then all the fun started. I've notified VC immediately and provided receipt and already working tracking number via email and chat. Also I confirmed in my profile that bag was shipped. 3 of the managers confirmed that they marked in system that bag was shipped and put extended time for shipping so I have "noting to worry about". Couple of days later the sale was canceled without any reason.

Today is day 8 when I'm waiting for their reply. I've sent over 35 emails, more than 40 messages in chat. Tried to call, texted on IG, commented on IG, put stories on IG - and nothing. The only thing that I receive is email claiming that my case is open and previous manager will be in touch. And NOBODY I mean NOBODY gets in touch.

I start to have a feeling that the only way to get their attention is to bring them to the court.

Extremely disrespetcful attitude towards customers.