Charles C.

We recently received a review about our company on this site that we can only believe to be fake.

First, this review is vague, without any description of our services, which actually violates their reviewer guidelines and terms and conditions...

Second, it's stuffed with our business name mentioned so many times that that the keyword to content ratio is about 10%. Which leads us to believe that the "person" who wrote this must know what they're doing.

And last, but not least, we have no client by the name of the poster, nor have we ever had a client by that name, or even anyone who has ever contacted us to inquire about our services with that name. Which is another violation of their terms and conditions.

As a result, we tried posting a professional response to the review, simply reaching out to try and rectify the situation (which there has not really been any situation to begin with). But Complaints.com has yet to post our response. Not cool!

We have since contacted Complaints.com numerous times via phone and email, with absolutely no answer or response. Again, NO COOL!

We have no doubt that there are probably real, and valid complaints on complaints.com. But as a "review" site, Complaints.com should be a little more proactive in looking into reviews that are posted, when someone contacts them and offers proof that the review might be fake.

Shame on the companies for deliberately bashing their competition with defamatory content because their products or service falls short to what their competitors are offering.

Anyone else?

PS: And please feel free to respond to us or prove us wrong on our views.