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Ordered Sunday 3/13. Paid expedited shipping. Promised would ship in 2 buisness days. Invoice printed shows 3/17 so it didn't even ship until that day or most likely the next day. Just arrived today Friday 3/25 and 1/2 are moldy and/or squishy and unusable. For $33 shipped for 1 lb pf aji dulcet #1 "Fresh Pods" they say, it's a complete shame. Will not order again. Ever.
I received some clear headlight that were to be used in a model with LED lights. One light showed up with a cloudy white mass that would not reflect light correctly. A major manufacturing error. They were extremely difficult in refunding a $12.99 part. It took numerous emails back-and-forth and over proving for them to respond to my refund request.
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Never got order, countless times I emailed, left chats, called a number no one answered, lost my...
They sent me the wrong product and I didn't find that out until a blossom opened a month later. I...
Hey Carlos,
My name is Steve, and I head up Customer Service here at Shapeways, I am sorry that you were not happy with your part. And I would love to get more insight on what was frustrating about your experience and see if there is anything else we can do to bring your confidence back with Shapeways. Feel free to reach out to me at VIP@shapeways.com if you would like to discuss this more.
Best,
Steve