- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
PRETTY MUCH ANOTHER ROSEGAL. SO DON'T BUY FROM HERE!
I ordered a jacket. The jacket has one entire sleeve ripped OFF. The company refuses to send me an address to return the jacket to. They continue to want photographs. They say that I will have to pay shipping if I return it. This has continued for over one month.
ALL EMAILS ARE RESPONDED TO WITH THE FOLLOWING MESSAGE...
(actual email message copied and pasted from my inbox)
Thank you for your message. But as this is our weekend, I am out of office for a weekend rest. No matter what problem you meet, could you send a message to me first? Once I come back to work after holiday, I will read your message and give you a satisfied answer at once.
Sorry to you for the late reply, but could you wait my reply a little patiently? I really need your patience and understanding.
Have a nice weekend
Yours Sincerely,
Customer Service Department
Do NOT order from this company. If it ever even arrives the sizing will be so off that even a child can't wear it and the shoes are about two sizes too small. After SEVENTEEN emails, they still won't send me an address to return this awful crap to, or refund my money.
ONE OF THE MOST AWFUL ONLINE EXPERIENCES EVER.
AND DIRECTLY TO ROSEGAL...
I SHOULDN'T HAVE TO WASTE MY TIME PHOTOGRAPHING THE GARMENTS OR SHOES NEXT TO A RULER, TO LET YOU KNOW THAT A EUROPEAN 39 IS NOT A SIZE 7 SHOE. COMPLETE THIEVES.
Dear Sweetness,
We regret any inconvenience or frustration that your experience has caused you.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
About the issue, we had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Sweetness hasn’t received any thanks yous.
Sweetness doesn’t have any fans yet.
Sweetness isn’t following anybody yet.
Empty.
I had ordered dresses and despite having confirmation of return through the post office they...
Dear customer, this is Linda from dresslink customers service department.
Could you kindly provide the picture, order number and item number to sales@dresslink.com?we will reply to you within 24 hours except weekend and holiday.we set off automatic email reply, since weekend we also have to rest and last week is Chinese traditional holiday. I am waiting for your reply in sales@dresslink.com