Kimi N.

AliExpress has a money back guarantee if you do not receive your parcel within the initial 60 day buyer protection. Because of COVID they have extended that limit to 90 days. Well I had recently just got another email saying that they extended the protection for another 3 weeks. I'm 90 days in now without the product I purchased being even remotely anywhere in my local delivery service provider AND they have refused to give me a refund.

At this point I don't even want the product anymore, I just want my money back. Despicable company. I opened a dispute to get a refund but they just have sent me back 3 automated messages telling me to wait for my product.

Quickest service in delivery time. Never any problems. Completely stress free because they're just that smooth with it.
Only upset is if they're low on stock, which is very, very rare.

I've played maple story, dragon nest and vindictus. I'm not keen on trying any other games in the future from them. They're like every publisher I've seen, just greedy and not really caring about the customers. Many of my tickets left unhelped.
For vindictus, they tell me they can't recreate items when I've lost my item. But then... all gms have +15 armor and fully scrolled gear. They obviously didn't *make* that themselves like every normal player would.
I've dropped over 3k USD (rough estimate) in the past year of playing vindictus to a bunch of mongrels that don't give a crap about me. I really wish I could play in Korea's server instead of NA's BS version of a game.

I've had many, many orders with them and they carry it out just fine.
Yeah I understand they have low stock at times but they will give you the full amount for as long as it takes them to get it.
I've had some upsets too. When they were low on gold and I was wondering where my gold was, for me it was just a patience game.
I buy for games like Vindictus, Blade&Soul, AuraKingdom. I don't know what it's like for other games.
For people that call them scammers, for orders that took to long to deliver for me. I kindly talked to the customer service chat to ask for a refund since they took over 24 hours (as they promised) to deliver the gold. They refunded it for me. I had an account though, so I don't know what it's like if you were to purchase as a guest.

I hate these aholes who try to do business just to steal money from honest consumers.
I bet they even steal gold from honest gold sellers just to give to some people and pretend it's theirs lol
I first asked if they had gold in stock and they responded, "definitely go ahead and order now"
I bought gold and had to go through the entire process of providing my personal information. Asking my age... who does that? Even more they asked me to email them information and pictures.
Obviously you can't ask for a refund, even if you do, they won't refund you. I had to go file an unauthorized purchase through my credit card, like hell I'm gonna give these scammers my money.

This review is specifically towards Aura Kingdom Community Support (in my experience).
If you write a ticket regarding any issue, they brush it off as if it was nothing to them and give you automated responses. They sometimes don't even read any of the text that you write in your ticket. (they misinterpreted my ticket to the fullest, I assumed they really didn't read my issue at all) They take 24 hours to respond once and only one time per day, sometimes TWO if you're lucky. All of it together is ineffective and doesn't resolve issues that are presented until maybe a week or weeks later. Feels to me as if they half $#*! their job and it stresses out the customers with submission tickets, because they wait days for responses in hopes of getting their problems resolved but in the end probably turn out the worst anyway.

Product managers and game masters of Aura Kingdom are recognized by their efforts towards improvements but as for the Aura Kingdom Community Support, it hasn't gotten better for as long as I can remember (no improvements since Aura Kingdom has started).