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I have had several bad experiences with this supplier. Recently I purchased a cover for my computer tablet. It arrived damaged as it was pathetically packaged. My several requests for a refund were met with offers of points or a refund for 15% of the purchase price. I note I did pay for transit insurance on the item.
They are a joke! I accept they do sell some reasonable product; but there customer service is "ABSOLUTELY PATHETIC"
UPDATE - after 6 emails and wasting a lot of time, I did receive a refund for the damaged goods I received. I have NOT changed my opinion that there Customer Service is absolutely pathetic.
Bruce H.'s review of Banggood earned 6 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Bruce H.,
We are sorry for your unhappy experience at banggood.com.
For the damage tablet, could you please tell me the order number and let me have a check? You can return back the damage item to us if you do not want our proposal. We will refund you once we receive the return back parcel.
So sorry for all the inconvenience caused.
Best regards
Banggood Team
Dear Bruce H.,
We are sorry for your unhappy experience at banggood.com.
For the damage tablet, could you please tell me the order number and let me have a check? You can return back the damage tablet to us if you do not agreed with our proposal. We will refund you once we received the return back parcel.
So sorry for all the inconvenience caused.
Best regards
Banggood Team