Brittany H.

Ok I need to 1st say I NEVER write negative reviews even if I'm not happy with the product. BUT THIS SITUATION IS BEYOND TERRIBLE! This has been over a 3 week headache. I made an order 3 weeks ago. After 2 weeks I was wondering where my package was. I normally order from Venus and my clothes are here within 3-5 days so I was surprised. I called up they said without notifying me they CANCELED my order... No email or call to handle the situation before they completely canceled my order without my knowledge or permission. So that was headache 1! But me being a sweet person said ok I'm just gonna reorder it. I asked them why they canceled they said a billing issue and that was all. Said they would reorder it and sorry for the inconvenience. Said it would take about 2 days to get a confirmation # and tracking. 3 days go by... I called up again, lady said there is a billing issue but wouldn't tell me what, said billing department is looking over it, I said ok how long is this gonna take, I am moving in a few days... Lady said I don't know and hung up. Headache number 2! So today day 5 I called again to check on the status since I am moving in 2 days and have yet to receive tracking or confirmation. The guy I spoke with said there was fraudulent activity on my debit card and they couldn't go through with the order. I said this is so ridiculous I need to speak to a manager. Headache #3! I spoke to the manager thinking she would give me more info and credit me some discount for how unprofessional this has been... Nope! Her response was I'm sorry all the trouble this has been. We can't go ahead with your order. I told her I already reorder my order 5 days ago. She said there was no order on hold and that I would have to wait to speak to the billing department tomrrow at 8am in order to do anything. I am moving in 2 days! They lied to me about reordered and it just seems like they can't give me any answers about why my debit card has fraud activity on it and why they canceled me order! WORST CUSTOMER SERVICE EVER! This company needs to get shut down! They don't care about there customers and beat around the bush about an issue with a debit card. The same debit card I have used everytime I have ordered from Venus. Also if you are tiny like me the clothes WILL NOT fit you. I ordered an XS and it fits like a med. DONT ORDER! Save yourself! Again like I said in the beginning I never write negative reviews, so the fact I took the time to write this means this is REALLY BAD AND UNPROFESSIONAL! You lost a customer and I will be telling all my friends about my EXPERINCE.