Greg B.

I booked 3 rooms through Vegas.com at the New York, New York hotel for a 5 day trip to Vegas. Upon arrival I was made aware that the hotel doesn't allow you to book a room for someone under 21. One room was for my 18 year old son. After checking his ID I was told he couldn't check in because of his age. I offered to use my ID and book the room in my name but was quickly shut down by the woman at the front desk. She said since the room was being held they couldn't rent it out to anyone else even though I had the app that showed it was me who paid for the room. I was told to contact Vegas.com to have the room put on my name. This was around midnight and there was no 24 hr support to protect customers from something like this. I had to book a new room through the hotel for the night out of my own pocket. I was offered a refund on the room but that wasn't until the next day and they did the payment could take up to 2 weeks to go back to my card. No offer to compensate me for the new room I had to pay for. No offer for a future discount for the inconvenience. Nothing.

Watch out when booking with this website because if anything goes wrong after hours you are completely on your own. Be warned.