Eric H.

Had a family emergency and had to cancel my reservation. I first called the Hotel I would be staying at and they couldn't find the reservation. Then I tried fo 5 hours to get hold of Vegas.com. I called multiple times and had to listen to the tedious ad everytime before IO was put on hold for 30 minutes a time. Then it just started going straight to voicemail and I left 4 of them. I also contacted their support adm sent an email. The next day I get a call from Begas.com and the woman tells me I was cancelling too late and would be charged a night. She tried to connect me to a manager and was put on hold again. I hung and she called back and said the manager doesn't call people directly which is ridiculous. The manager called me back and told me that I would be charged the first night without even listening to me. I hung the phone and will never use Vegas.com again. They treat you like dirt and expect you to enjoy it. Really makes you want to go to Vegas.