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Brad S.

Contributor Level

Total Points
106

1 Review by Brad

  • FactoryOutletStore.com

4/15/15

This place is nothing more than a company that is sells pure junk and then commits fraud. I ordered a cell phone battery from them. They first sent it over 3000 miles away from my location. They ship your order by way of DHL which is as bad as this place. DHL tenders your order to the next carrier so it gets lost. I called them and all you talk to is foreigner's that can not speak English, they talk as to if they don't want you to understand what they are saying so you hang up and give up. I am one state away from there location and it took 3 weeks to get my product. When I opened the bag the wrong battery was sent. The part was out of the wrapper, the wrapper had the correct part number on it but the part was wrong it looked like they just threw the wrapper in the bag and then put whatever they had in the bag. They sent my part in a plastic bag with no bubble packing whatsoever. Every time I called them they would give me the run around. Once they offered to give me a free 25.00 gift card for walmart, they transfer you to someone else and then they try to con you into paying 1.00 and scam you into signing up for something that will end up costing you. Stay as far away from this place as you can. They should be shut down permanently and sued.

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Customer-Service R. – FactoryOutletStore.com Rep

Hello Brad S.

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We understand the severity of the situation and appreciate your comment. As a courtesy we have refunded the full purchase price of the item purchase.

If you would like to contact us at your convenience please call our US Based Customer Relations Department at 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.

Brad Has Earned 6 Votes

Brad S.'s review of FactoryOutletStore.com earned 6 Very Helpful votes

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