Paid my membership for the year. Their system had an error and thought I went over my page number and charged me $20 overage fee. They told me I was refunded and then didn't refund me and to top it off they cancelled my account without ever reaching out to me and kept my yearly membership fee on top of it! When I tried to use my account and couldn't they also told me there was a FEE to reactivate my account even though all the errors were THEIR fault. Multiple reps I spoke to were rude and unhelpful.