Kimberly C.

I signed up for an EFax corporate account in 2021. The moment I upgraded to a corporate account I had issues. I was unable to sign into my account, and when I downloaded the app, I was unable to use the app as it would give me a notice, locking me out from my ability to even log in. When I reached out through email and provided pictures of my issue with the app they informed me that they provided me a password and that I need to sign in using the app. Again, I emailed them explaining that I can't even use the app because it gives me a message that states, "No passcode. Please secure your device with a passcode or biometric login." The only way to exit the app was to shut the app down completely. Sometimes my phone or device would freeze and I would have to restart my phone or my device. I was informed to call them and I did. Twice nobody answered. Once I was hung up on. Each month I continued to get a billing statement with the balance, growing higher and higher. I would email them explaining I've never used the service and that nobody is getting back to me to help me. It would be radio silence for months. The only time somebody is contacting me now is because I have not been paying this bogus invoice for a service that I've never used. Now they are asking me for proof of all of my emails. I have some but not all of them. And since it's been a couple of years now, I can't even prove that I have called them. I don't even trust that they would say they have a record of me calling. I would go to another company before ever recommending this one! I can't believe I'm even dealing with this. I truly think that anybody that is having a good experience with this company has been lucky because eventually I'm sure something will go wrong and the only thing that this company will care about is whether or not you pay them. For the record, I've never even sent a fax using my corporate account. If I ever received anything, I wouldn't even know because I could never login even once once I switched to the corporate account.