Bob M.

I'm still doing battle with them. I ordered (and paid for with visa) a $100 bracelet.
It wasn't shipped and they say (very politely) sorry, but too late.
You can't even open a dispute unless it's between 45 and 60 days,
Every time I use their chat they tell me they will give me a coupon but it will take another 18 days to process. And of course it never happens.
They just want you to go away. I recommend not to take a chance with them.
Update. Another broken promise to give me a credit for the lost money.
This is probably the only major Chinese online shop to stay away from. They don't allow payment using PayPal so no protection. Many reports of the owners setting up bogus suppliers to scam money.