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I personally love Overstock.com! But, I noticed something strange when I review a product... 5 star review, says, "posted publically immediately!" Whereas, anything short of 5 stars, says, "review may be posted in 3-5 days upon approval!"
"I ordered a 3 pack of Samsung water filters... prior to placing my order I called FO direct and spoke with a customer service rep, Andy. I asked if the filters were OE Samsung, and was assured the were and they came directly from Samsung (a lie)
The filters were some inferior knock off. I paid 71.85 and was refunded 45.07, I guess a restocking fee. The filters were returned in the exact same packaging as received by me. So, no restocking fee should have been charged. So, please beware of this company."
Tip for consumers:
The only tip I can give is to stay far away from FOS!
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I have purchased many indoor and outdoor rugs from Overstock over the years and have never been...
Their customer service and returns is a nightmare! It's worth it to pay a little more elsewhere....
Hello Billy B.
We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment. The item ordered was a replacement for the original OEM part and show that your order has been successfully returned and previously refunded the full purchase price.
Please feel free to contact us at your convenience if you have any questions and/or comments and hope that you would allow us another opportunity to list you as one of our many Satisfied Customers. Our US Based Customer Relations Department can be reached at 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard.