Beverly B.

The bracelet I received as a Christmas gift had a clasp that would not snap shut. After almost loosing my charms, I wrote customer service to get an address to return the bracelet for an even exchange. I received an automated response saying my email will be reviewed. 2 days later I received an email from them asking for the invoice # and email address. Again I told them it was a gift so I have no invoice #, I had to get my friends email address to send to them. Another automated response saying it will be reviewed. 2 days later I get an email with a return address wher to send the defective product, along with a list of procedures. Return must be in original packaging, they are not responsible for damage in shipment. Include invoice #(here we go again) and name and any other info pertaining. Send to given address, get a tracking #, email them the tracking # along with the location you mailed it from. Of course, you are responsible for the return cost. I think you get the picture.