beth l.

I was going to write that the customer service couldn't get worse, then decided that was misleading. There is no customer service. We have been members for 4 years, gold level (they just increased the cost from $700 to $750 for guaranteed placement) for 3- long enough to know without a doubt that they make many, many mistakes (at the owner's expense) and couldn't care less. For instance (and I could provide many other "instances"): I found my house listed on page 5 after doing a search using the parameters our house falls under. I called and asked why we were bumped from page 1. She said "up your subscription level".
I said "We're gold. These are all platinum above us? In our small town?"
"No. Its a seniority issue."
"We've been here longer than almost all of these other listings."
"You don't have enough reviews."
"We have more than almost all of these listings."
"You dont have enough pictures"
"We have as many as you allow... are you even looking at our account? We are listed after basic level, brand new, non-reviewed houses with just a few pictures THAT DON"T EVEN FIT THE SEARCH CRITERIA!"
"Yes maam."
"Then why dont your responses make sense? Let me talk to a manager."
"Theres no one here like that. I'm sorry maam, I've done all i could."
That's HomeAway for ya!