I sent in some old VHS tapes and 3inch film reels that belonged to my late parents. I couldn't be happier with their service! I got everything back in under month and everything was transferred perfectly. I have no idea why there are so many negative reviews. I feel like 1 or 2 angry customers have multiple accounts that they post reviews on. A customer service agent told me that they ship out over 100 orders a day, so it seems that the vast majority of people are generally happy with this company. With my experience in restaurants I know that people who dislike a company are far more likely to leave reviews.
Anyway, I would recommend South Tree to everyone!