ashley h.

I rented a book for a summer study abroad program in May, 2014. Received the book in a decent time frame, however it was the wrong book.

The isbn sticker/barcode was placed over the original isbn/barcode and did not match the original which i found for myself on the publisher page(at this point i have no time to order a new book and had to leave for the Czech Republic without it).

The companywas helpful initially and refunded my rental fee as they did not actually have the book I originally ordered. So, I printed the return label, and dropped the book off at the UPS store i always use, down the street from my house. I left for my program and didn't think about it again.

In august(THREE MONTHS LATER!) i got a notice they never received the book and consequently, ecampus took 132 dollars out of my bank account while I was disputing the issue with them. Honestly, i'm not even sure which book they charged me for: the one they actually sent or the one they were SUPPOSED to send in the first place. It was a pretty terrible experience, not even my bank was able to successfully get my money back.