AO O.

I was going to have a job interview. It was at a person's house. I just wanted to check out the person to be safe. I went to WhitePages to get a background report. They looked up the person and I paid $12 and something. I never received the report. I created a help ticket. I got the run around. The report was there supposedly. Finally, I got an email several days later saying your report is ready. So, I logged in and clicked on the report. It took me to another pay part and wanted a membership fee. I was desperate for the report and had already spent over $12, so I agreed to pay another $5.99 membership fee. Again, the report showed nothing and wanted even more money. Now, they wanted $19.99 to look at the criminal records! I called customer service. They said because I looked at the report? (with nothing on it) that they would have to charge me a $3 and something fee and then they would refund me $8 and something. REALLY! They also gave me instruction on how to cancel my membership BUT what they show on the screen is no where to be found on the account page I have. What a nightmare! Never doing business with them again.