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They frequently post items for sale with deep discounts, once your order is submitted and paid for, they wait a week and cancel your order saying there is insufficient stock. If you visit their website again, you'll see the "out of stock" items are still available but for much more than originally offered. They then tell you that a refund will occur in 5 days, in the meantime they've hung on to your money.
Products used:
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Your customer service is appalling, two phone calls dropped out by off shore consultant, request for quote was ignored due to a "technical glitch" and having the customer chase the supplier for a quote is generally a pretty bad reflection on the company.
I am not sure yet. I haven’t been given a time frame in which to expect my item, and I dare not waste time trying to call your company again.
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Hi Anne, We want to sincerely apologize for the negative experience that you had with us. We at Covers&All always try our best to provide the fast and efficient service to every customer, however in this instance due to some technical glitch, we failed and we are sorry for the same. We can understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue. Rest assured, we are sure the products will serve their desired purpose. We appreciate your time and business.