Angela W.

The website claims that there are 'no hidden fees' but when I booked a flat in Paris the owner emailed me and informed me that there would be an additional 130 euros for linens and cleaning. At this new price I decided I would rather stay in a hotel so emailed the owner to cancel the reservation because there is no way to cancel on the website. I have had back and forth emails with the owner to get him to cancel the reservation and so far have had no luck. He took my deposit without informing me of any 'no cancellation' policy and is telling me he is going to take the entire amount off my credit card. I've had to dispute the charge with my credit card company so still waiting to see what happens with that.
In all, either stay away or be very methodical when booking. HomeAway takes all the control away from the traveler and puts it in the hands of the owner