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I ordered 2 sets of new rotors and pads, but ended up canceling the order the same night. The next day, they canceled one of the sets, but still shipped the other, even though they had already canceled the other. They're now telling me to return the item I will have to pay a fee. This is a clear attempt at squeezing any money they can out of me because I chose to cancel my order.
Tip for consumers:
Don’t waste your time with this immoral company.
Products used:
Didn’t use the product, my issue was with their scam of a cancellation/return policy.
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Hi Andrew S.,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99334. Please write this on the subject of your email for immediate assistance.
Regards,
Shebet C.
Customer Advocate Team
CarParts.com