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I ordered a bed from hear which took almost 6 weeks to arrive with an expected delivery of 7 days. Once opening saw there was a big crack in a side panel of bed which will make it stucturly unsafe to use as it will likely crack further and completely snap
I sent off a return and refund request 8 days ago and still have not heard anything back. Overall very disappointed with quality of product, lack of serviceand customer care and wish I had not chosen to shop hear
Tip for consumers:
I'd recommend looking somewhere else to purchase what you need. Customer service is very poor and non existent, delivery is very slow (which they blame on lockdown but every other delivery service I have used in the past month is normal and efficient)
Products used:
Matters, bedside table, bed which I have to repair and re- enforce as was cracked and broken when arrived and have not received any customer service for a return and refund
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They frequently post items for sale with deep discounts, once your order is submitted and paid...
Hi Amy, thank you for your review and I am sorry for the issue with the order. Please let me know the order number you are referring to for me to check further? Thank you