Amanda G.

After calling once to get a replacement INVISIBLE FENCE COLLAR, for my dog, they sent me a BARK collar for a MINI dog. I called to exchange and was on hold for 10 mins when the machine said I was 'caller number 0' and HUNG UP ON ME! Then I called back, talked to an idiot, who put me on hold for another 50 minutes and when that woman answered, she said "please hold, there's another caller ahead of you" and I screamed NO! I WILL NOT HOLD! It plainly said I was caller number 0 in line. Also, then she was a complete IDIOT! They didn't send me a receipt at all, but kept asking for my order number, then said they'd put me on hold because it was somehow MY fault that they didn't send me a receipt. She couldn't understand what the initial problem was with the collars, like how I was sent the wrong thing, she really was quite dumb. In the end, she told me she'd refund my money but begged me not to send the wrong product back? Weird!? I will be anxiously waiting for that refund…and oh, by the way, they didn't have the original product I needed at all to begin with, even though online says they do. Hmmmmmm.

STAY AWAY!