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My family paid a $500 deposit on a house for a vacation this summer. The owner sold the house, the new owner isn't honoring the contract (they already booked someone else for the same dates) and nobody is returning the $500 deposit. HomeAway refuses to help and says their guarantee does not apply. We paid $500 and are not receiving the product/service paid for! I understand the owner is to blame but HomeAway should take some responsibility and at least assist us in pushing the owners to do the right thing.
Alyse M.'s review of HomeAway earned 10 Very Helpful votes
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Management was rude and deserted her position and left friends in charge. She made jokes about...
