Alexandre M.

According to my recent experience with a dishonest property owner, I would recommend everyone to avoid using homeaway.com for the following reasons:

- Homeaway does not help you nor protect you if you have a problem with a property owner.

- The customer service team never replies in detail to your queries (you will receive automated replies).

- It seems Homeaway only post positive reviews about property, which lead to biased judgements by customers.

I have lost more than £500 because an owner refused to refund me duplicated charges and the security deposit of my rental. Despite several letters, emails or calls to Homeaway, I never got my money back!