Alan T.

Ordered 2 items. They got shipped in different package. One arrived within 15 working days but the second has yet to arrive and we're nearing a month. Spoke to their chat service (which is only available during their time zone business hours, no other hours) and got a lot of lame excuses. First they gave me a tracking number and sent me to find the status of the order on a Malaysia Post web site. Why didn't they do this on my behalf? It seems like they have a penchant for making excuses, "Its in your country now" or" It takes 7-25 business days", even though their FAQ states 7-15 days to US. They offered 50 points to remedy the situation. Amazon, by comparison, steps up and gives $ credit when they screw up an order. I certainly wont buy from them again.