- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
When you select return, they arbitrarily interpret your email as you want a replacement without a dialogue. This one experience will leave me never again, I'll pass on future orders.
Products used:
Assortment of collectibles
Ordered an item November 13,2021 delivered in a damaged state on November 23,2021. Followed all instructions for return and have been unsuccessful. A return address was sent by a vendor email without instructions on shipping or refund process handling. No resolution as of December 27,2021. After researching my experience and Houzz there are many issues when encountering items delivered damaged and no receiving prompt customer service follow up.
Tip for consumers:
Hassel for after sale purchases. Seems reassuring up front although when all is
done, not consumer friendly. I'd suggest sticking with larger stores who are versed in handling consumer resolutions easily and quickly. Good luck...
Products used:
None to date.
Alan S.'s review of BradfordExchange earned 2 Very Helpful votes
Alan hasn’t received any thanks yous.
Alan doesn’t have any fans yet.
Alan isn’t following anybody yet.
Empty.
I went to order checks on line, the first page told me my checks would cost $3.50 per pkg. I...
In November 2022 I bought a gift item from the Bradford exchange. Unbeknownst to me the Bradford...
We are sorry to hear this. Our team has responded directly to your support request. If you don't see our response in your inbox or spam, please let us know and we will resend it!