Jeri B.

In November 2022 I bought a gift item from the Bradford exchange. Unbeknownst to me the Bradford Exchange reward program automatically signs you up to be in their club and charge you $14.95 a month for nothing. I never authorized it I was never explained this I never knew anything about it and then while doing taxes and looking over all my charges I noticed this repetitive fee. They have agreed to reimburse me for 6 months but they still owe me for the remaining 8 months. This is a real scam so be very beware

Kate Spade has the worst customer service I have ever seen. Each individual person is wonderful and then promises and then you get a call the next day as if nothing has ever happened. I ordered the shoes they were quote unquote undeliverable and then the delivery person said I'm deliverable and return them even though it was deliverable. I complained and they said oh we're so sorry. I changed it to a non-condo based address to a residential address and I was told that it would come and that I would get a little discount. The next day I received an email saying it's out of stock again. I called again then they told me oh no no no no your shoes are coming and as soon as they come will return them back to you and this time we won't charge you. And the next day I got a call from a supervisor saying do you want us to charge you and try to redeliver it or do you want us to take it off your credit card. And then I called again and got it all straightened out. The next day another supervisor calls me and says it seems like you didn't receive your order or what do you want us to do. They are so fractionalized that they don't even talk to each other they don't take notes so guess what my gift to my best friend was never delivered and never received. I can't wait to see my credit card to see if I was actually charged or not. They are horrible and I will never ever order anything from them again.
Update:
I ordered the shoes on June 4th and believe it or not as soon as I did this rating the next day, June 28th, I got the shoes. Still don't know if I am going to be charged or not.