What ever you buy is as is, no customer service number to call, all by leaving comments on your order page, and prepare yourself to hear back from Kat, Virkam, and Rich were each tells you, I have no access to your old comments, leave another comment again with more details, and again, and again...
Order number *******
RMA #*******-3 and #*******-2
Both RMA were received, got refund for one.