Adrian G.

Summary - I wouldn't buy from represent again. Unfortunately like many companies (often much bigger ones), the buying process is a pleasant one but if things go wrong? You may be screwed! Customer service didn't match the buying experience. Product looked good, customer service. Okay, I'll starts by saying that the pants seemed to be of great quality and shipping to the USA was fast, but they didn't fit me. So I decided to return them for a pair that did. That's where the quality issues began. 1. The return process will take about 3 weeks to 1 month. I am yet to be refunded and I can see that they received my return through tracking. It will also cost you $10 to ship your purchase to their east coat logistics partner. I think the rest of the journey is by sea. This wouldn't be an issue but it means that you're hard earned money will be tied up in the process for a month+. I am currently have over $400 I can't access because their process is sooo slow. 2. I bought a second pair of pants in my correct size and was shocked when they didn't fit. Guess what? They sent me the same exact size I returned in the first order. That wouldn't be an issue except for how they handled the situation afterwards. Customer service was... bad! I couldn't find anyone who was willing to problem solve the issue and on top of that, I had to pay for the return again! Even though it was their mistake. I would have continued being a customer if they had just offered to cover the $10 return shipping. Now they will never see another cent from me and this is the review I'll give if anyone who asks about my experience with them. It's the one you earned.